Last updated: 26 September 2026
This is a courtesy translation. Only the French version is legally binding.
This policy applies to the ThumbLead Pro subscription and forms part of the Terms of Sale. The Free plan, which is free of charge, is not concerned.
1. Principle
The Pro subscription (€19 per month or €180 per year, VAT not applicable, Article 293 B of the French General Tax Code) is a digital service provided from the moment of subscription. No refund is due once the subscription has been activated, even in the case of low usage. You may cancel at any time from Settings > Subscription: Pro access remains active until the end of the paid period, with no pro rata refund.
2. Exceptions
A full or partial refund is granted, after review, in the event of non-conformity or a major and prolonged outage attributable to ThumbLead and not remedied within a reasonable time, a billing error or a duplicate charge. These rules do not deprive a consumer of the statutory guarantee of conformity.
3. Right of withdrawal
The service is reserved for professionals. As a precaution, if you are a consumer, you have 14 days to withdraw. Before paying, you request immediate access to the service and waive this right from its first use, by ticking a dedicated box that is not pre-ticked (Article L221-28 13° of the French Consumer Code). If the subscription has not yet been used, write to contact@thumblead.com within 14 days: you will be refunded within 14 days.
4. Request and timeframe
Write to contact@thumblead.com stating your account e-mail address, the date of payment and the reason. A refund that is granted is made via Stripe to the original payment method, free of charge, and generally appears within 5 to 10 business days.